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Bilingual HRSSC Foreign Services Onboarding & Recruitment Services Supervisor

Jobs Openings | January 7, 2013

Our Human Resource professionals are accountable for establishing and maintaining the processes and systems which enable the Firm to fully leverage the skills and talents of all our people. The HR functions help the local offices in driving the firm's people strategy, helping to create a unique people experience for each individual, supporting our firm wide vales and working with the core competencies that measure and drive individual and firm wide success in the marketplace. Human Resources supports our people in reaching their full market value which then sets PwC apart as the distinctive Firm.

The HR Shared Services Center (HR SSC) is a critical component of the Firm's Human Resource organization, providing strategic and tactical support that enables the successful delivery of the Human Capital Strategy. Through a flexible, shared services environment, we deliver operational efficiency and effectiveness that promotes the PwC experience. There are approximately 140 roles in the HR SSC that support the life cycle of our staff from the time their employment offer is extended throughout the length of their employment.

The PwC Canada HR SSC Talent Acquisition/OnBoarding team provides strategic and tactical support for the firm's talent acquisition and onboarding

Knowledge Preferred

The PwC Canada HR Shared Services Center (HRSSC) Talent Acquisition Onboarding Senior Associate is a member of the PwC Canada HRSSC Talent Acquisition Onboarding team and is responsible for the providing supervisory oversight to a team of HRSSC Onboarding staff in the execution of successful execution of centralized campus and experienced on-boarding tasks. This role functions as HRSSC Subject Matter Expert (SME) for US Partners and staff related to program administration for the Firm's Onboarding strategic mission - to provide qualified talent who are well prepared, enthusiastic and ready to deliver high quality services to their clients.

Strategic & Technical Orientation

Broad understanding of the campus and experienced recruiting lifecycle and the ability to work with leaders to leverage knowledge into actionable tasks.

Some knowledge and specific technical expertise in sourcing and recruiting process, sourcing and recruiting systems, a high level of customer focus as it relates to building a distinctive experience, tactical capabilities that leverage and maximize a shared services team workflow, and issue management.

Range of Impact

Collaborates with Talent Acquisition Onboarding Manager in the execution of Onboarding support protocols.

Is able to independently address less complex issues within area of expertise. Collaborates with Onboarding Manager to address more complex issues.

Supervises team of staff in the execution of Firm program management and compliance protocols.

Scope of Responsibility

Accountable for effective management of staff responsible for executing onboarding operations and systems management function, including the management of firm risk in relation to compliance procedures.

Limited direct budget responsibility

Talent Management

Manage direct reports and determine team activity workflow and job priorities Coach and develop Talent Acquisition Onboarding team
Support performance evaluation process and recruiting of individual personnel within Team
Ensure prioritized and consistent usage of shared services resources
In collaboration with leadership provide perspective on all hiring/dismissal decisions
Ensure consistency in role application and career path progression of all team members
Oversee the development and application of high-quality learning opportunities for team members
Coach and develop team member skills as necessary; succession planning
Collaborate with a network of client and stakeholders

Process & Program Management

Liaison with relevant HR stakeholders related to onboarding tasks to drive completion of required process steps <br/> In conjunction with coach, act as liaison with the market teams and key stakeholders to gain an understanding of Firm and/or LoS business requirements for support of the onboarding program; establish the required process improvement and change management protocols <br/> Coordinate operations, compliance or systems support solutions with coach and key stakeholders to drive development and implementation of appropriate onboarding solutions in support of Firm and/or LoS Human Capital and business requirements. Function as TA Onboarding SME on all programs inquiries; serve as escalation point for staff responsible for direct program administration to maximize response time and execution quality <br/> Develop appropriate program policy and procedure documentation and drive information sharing with HRSSC Call Center and staff and broader Human Capital Community<br/> Contribute, where appropriate, to the identification of program effectiveness and efficiency and related measurement metrics; execute against effectiveness measurement metrics

Additional Information

Fluency in French Canadian preferred

Minimum Years of Experience Necessary

3

Minimum Degree(s) and Certification(s) Required

Bachelor's degree or 3+ years of human resources related experience.

Contact Info

Tamara Burks
PwC | Sourcing Manager
Office: 813-348-8043 | Mobile: 813-382-9176
Email: tamara.burks(at)us.pwc.com
PricewaterhouseCoopers LLP
3109 W. Dr. Martin Luther King Dr, Tampa, FL 33607
http://www.pwc.com/us

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